Bookings, payments and tickets
Do I need to book the experiences in advance?
We recommend you book in at least 24h in advance.
Can I pay with cash for a ticket?
payments should be done online via our website
What are the prices for these experiences?
The prices range per experience. Please refer to the experience page for more information
Do I need to print the ticket?
You do not need to print the ticket for proof. Your phone confirmation or QR code is sufficient
How can I make a reservation
You can make a reservation on our website
If I haven’t received a confirmation e-mail, what should I do?
Please contact us if this is the case
What payment methods can I use?
Credit Card, Ideal & SOFORT
Can I pay in installments?
No this is not possible
Is it possible to bring someone under 18 if they have supervision from a parent?
No! This is not possible
General/Experiences
Can I bring a pet with me?
Pets are allowed
Is there a toilet available on board of the boats
This depends on which boat tour you choose. Refer to the page of the experience.
What languages will the hosts speak?
The hosts will speak English, however if this is inconvenient contact us to figure out an alternative
How long are these experiences?
These experiences range from 40 minutes to 4 hour experiences. Refer to page of experience for information regarding duration
Can I bring my own food or drinks on board?
You may not bring your own food or drinks on board.
Is smoking allowed on your experiences?
This depends on which experience you choose to participate. Refer to the page of your experience for more information on this matter
Can we buy drinks on the boat experiences
Yes you can buy drinks & snacks on the boat experiences
Can the experiences continue if there is rain?
Yes
Do you sell weed?
WE NEVER SELL WEED. This is illegal
Cancellations & Rescheduling
Can I change my booking?
Yes, you may change your booking. This must be done 48 hours in advance
How far in advance can I change or cancel my booking?
You can cancel or change your booking up to 48 hours in advance.
How can I get a refund?
In order to get a refund for something, you must contact us via e-mail or phone number on contact page.
Gift Card
How does the gift card work?
The gift card can be used to pay for all canna cruise experiences, besides CCXL.
Is the gift card transferrable?
Yes you may give someone else the gift card if you do not wish to have it
Can I use the gift card to pay for more than one experience?
Yes this is possible. If your gift card is worth 500 you can book 2 separate experiences of 250 euros.
Can I do a partial payment with the gift card
You may combine the gift card with another payment method if you wish.
